Refund Policy

Batch identity: ' + type + ' listed for B2B sourcing and reseller planning.
Pack / available size: use current variant options as reference; confirm final count, size and readiness before payment.
Root condition: greenhouse-grown stock; live-plant shipping and acclimation risk should be reviewed by destination and weather.
Best CTA: request current wholesale availability for quote, packing plan and documents before bulk order.

Cancellation

You may request order cancellation within 48 hours of placing the order. Refund timing depends on your original payment method and banking provider.

Returns

Our return and refund handling depends on plant condition, order status, and shipment circumstances. To request support, please contact Tropical Planet Nursery through our Contact page with your order details and clear photos where relevant.

Damaged or unhealthy arrivals must be reported promptly so our team can review the case and provide the next support steps.

Shipping costs, refund eligibility, and replacement decisions are handled according to the specific order and claim situation.

If you need help with a return, refund, or replacement request, please contact Tropical Planet Nursery through our Contact page.